Customer Relationship Management (CRM) is one of the most important system that most, if not all, companies need to manage interactions with clients and sales prospects. It touches almost every aspects of today’s businesses. Right from pre-sales enquiries and marketing to post-sales customer service and technical support. Its importance to businesses are signficant. With CRM, [...]
Providing clients with quotations and invoicing them upon project milestone or completion can be quite an effort. When I started off as a freelancer, my tool has been Excel and then have it converted to PDF. I had to type them line by line, price by price.. there was no template to work the magic. [...]
In 2008, a research was conducted by The Nielsen company on online shopping by consumers and it was suggested that more than 85% of the world’s online population has made an online purchase. (Reference) Companies are also catching up with this trend by providing the avenue to have their products sold online. It’s inevitable, isn’t [...]
Let’s admit it. We can’t read minds. It is always good to ask questions to know what exactly is running through other’s mind. That is of course if they would want to share. Putting physical feedback aside, there are various ways to gather feedback from your target audience online. These people who are browsing your website [...]
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